Shipping & Returns
Stock Levels: we aim to ensure our stock levels listed online are accurate as possible, however without notice stock levels may alter within our retail premises before we are able to update them online. In the event that an item ends up being sold online that is no longer available in our retail premises we will contact you directly to discuss options such as delayed order or refund if needed. Customers are welcome to call, email or facebook message us to check the availability of stock. If you are ordering for a special occasion please let us know we will do our utmost to get it to you on time.
Click & Collect Items: please ensure to fill out the Click & Collect form in the checkout. If you can not pick up the items in the nominated time we are happy to hold them for you. Please just keep in contact with us if there are any major delays/changes with your collection. In the unlikely event that items remain uncollected for longer than a period of six weeks, we will return the items to the store shelves and no refund on your items will be made.
Shipping Areas: postage is only available with Australia. Orders from WA and NT based customers are subject to increased postage fees and delivery times. Our team will contact customers within this state to directly discuss options before processing the order.
Shipping Carrier: Australia Post will be our main carrier however in the event we find a secondary and more suitable option, we will notify our customers immediately. All orders will be shipped with ‘sign on delivery’. Orders cannot be left at the address unless signed for. Tracking numbers will be emailed to the customer on shipment.
Shipping Times: Our team endeavours to ship parcels within 1-2 business days of receiving the order. In the likelihood of a delay our team will contact the customer directly to advise. Occasions such as NSW and national public holidays may disrupt our standard shipping times but our team will be sure to advise of delays.
Returns/Exchanges: We strongly advise that before purchasing any clothing or footwear from us that you refer to the brand ‘Size Guides’ to ensure you are getting the right fit. In the event you are unhappy with the fit or you feel the product is not what you expected, you may exchange or replace the item under the following conditions;
The items is returned unused and/or in its original packaging (if applicable)
The item is in saleable condition with tags still attached
Footwear must not have any markings on the soles, ensure when first trying them to remain in a carpeted area
The customer bears responsibility for the cost and safe return of the item, ensuring that the parcel is trackable and through a reputable service
The goods should be returned in their original posting package or similar protective packaging
Item is returned within 30 days of the original order date
Dependent on location and circumstances, customer acknowledges there may be additional postage fees for the replacement item*
Clearance Items: These items are an end of season stock items and are non-returnable or refundable (with the exception of goods being faulty during manufacturing).
Faulty Items: Faulty or incorrect goods received faulty goods are deemed those that have a manufacturing fault. Please contact our staff and we will arrange for the goods to be returned and assessed to determine if they can be replaced or can be repaired by the manufacturer. As we realise the inconvenience of having an item become faulty we will do everything we can to expedite this process. Please be aware the item will not be replaced until the faulty item is returned and assessed. If the items are deemed faulty and cannot be replaced or repaired a full refund will be made.